Ford Contacts Direct email contacts for Ford teams
Ford Help Desk Support Contact Ford Help Desk Support Teams
OpenText Support Contact OpenText Team
CONTACT INFORMATION ISSUES HANDLED ACTION

Ford Supplier Portal Registration & Onboarding

  • Assistance with Ford Supplier Portal and OpenText (Covisint) registration
  • Support for requesting and managing application (subpackage) access in OpenText
  • Guidance on requesting additional GSDB code permissions within subpackages
  • Access setup support only (no application troubleshooting)

GSDB Online Registration

  • GSDB Online registration process guidance

Ford Supplier Enablement – SAP Business Network (Ariba)

  • SAP Business Network (Ariba) account setup and enablement
  • Purchase order, sourcing, and RFP transaction support in SAP Business Network

DDL / RACF ID – Access Support

  • DDL access setup support / RACF ID credentials

Office of Tax Counsel – Mexico

  • Support with tax-related issues specific to Mexico

Office of Tax Counsel – Global

  • Support with tax-related issues specific to SAP Business Network (Ariba) transactions (excluding Mexico)

Accounts Payable – SAP Business Network (Ariba) Payments

  • Ariba invoicing and payment support (NA, EU, IMG)

Accounts Payable – North America

  • Invoicing and payment issues

Accounts Payable – Europe & International Markets Group

  • Invoicing and payment issues (Direct and Indirect)

Accounts Payable – China

  • Invoicing and payment issues (all payment types)

Supplier Help Desk

Monday – Friday, 5 AM – 8 PM ET

  • Your primary point of contact for all supplier inquiries and issues requiring escalation assistance
  • Live agents are available to answer calls and emails, providing real-time tracking for faster resolution
Phone: +1 (313) 633-2510
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Tech@Ford IT Support Phone Numbers

  • Initial technical support and application troubleshooting for Ford systems and portals

OpenText Support Portal

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Cannot support: RACF IDs, eDDL, Ford EDI

  • FSP Login
  • User management
  • Portal navigation and support
OpenText Support Portal

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