Ford Contacts Direct email contacts for Ford teams
Ford Helpdesk Support Contact Ford Helpdesk Support Team
OpenText Support Contact OpenText Team
CONTACT INFORMATION ISSUES HANDLED ACTION

Ford Supplier Portal Registration & Onboarding

  • Assistance with Ford Supplier Portal and OpenText (Covisint) registration
  • Support for requesting and managing application (subpackage) access in OpenText
  • Guidance on requesting additional GSDB code permissions within subpackages
  • Access setup support only (no application troubleshooting)

GSDB Online Registration

  • GSDB Online registration process guidance

Ford Supplier Enablement – SAP Business Network (Ariba)

  • SAP Business Network (Ariba) account setup and enablement
  • Purchase order, sourcing, and RFP transaction support in SAP Business Network

DDL / RACF ID – Access Support

  • DDL access setup support / RACF ID credentials

Office of Tax Counsel – Mexico

  • Support with tax-related issues specific to Mexico

Office of Tax Counsel – Global

  • Support with tax-related issues specific to SAP Business Network (Ariba) transactions (excluding Mexico)

Accounts Payable – SAP Business Network (Ariba) Payments

  • Ariba invoicing and payment support (NA, EU, IMG)

Accounts Payable – North America

  • Invoicing and payment issues

Accounts Payable – Europe & International Markets Group

  • Invoicing and payment issues (Direct and Indirect)

Accounts Payable – China

  • Invoicing and payment issues (all payment types)

Supplier Hotline

Monday – Friday, 5 AM – 8 PM EST

  • Global resource providing real-time tracking for faster issue resolution
Phone: (313) 633-2510
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Ford Help Desk Phone Numbers

OpenText Support Portal

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Cannot support: RACF IDs, eDDL, Ford EDI

  • FSP Login
  • User management
  • Portal navigation and support
OpenText Support Portal

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