Applications

Feature Management System (19235)


IMPORTANT: For Application Incidents, re-assess Impact and Urgency before proceeding. ALL VESS applications in queues APP OPS/DEV PDVESS 004 through APP OPS/DEV PDVESS 016 should have Priority set to Medium. Adjust Impact and Urgency in the ticket accordingly.


Overview

Common Issues

Escalation Procedures


Special Instructions

Overview

Feature Management System (FMS) is a suite of integrated toolsets deployed through Ford Intranet and CAD Integration (in multiCAD environment) for management of design features and collaboration b/w PD and ME organizations for feature based design and manufacturing process. Note: This tool is sometimes referred to as Web Feature Chart (WFC). Technologies used: Windows Server 2003, Cold Fusion 7.0, Perl 5.6, IDEAS Macros, CATIA CAA RADE R18, Oracle9i Release 9.2.0.4.0 Hardware: liv0ap20

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Logon and Password

Installation of the application

Password reset

Requesting access

Installation of the application

Ask the customer if they use either the IDEAS or CATIA applications?

  • Yes:  Continue to the next step.
  • No / Unknown:  Perform the following:
    1. Advise the user that Feature Management System has a web-based portion which needs no installation.
    2. Is this user from Ford internal user or a Supplier?

If Ford Internal:

Direct user to http://www.featurelib.ford.com/ to access the application.

If Supplier:

Advise the user:

1) Supplier users who do not have Covisint ID and/or FSN ID should apply these IDs through their company. The reference website can provide some useful information: https://portal.covisint.com/web/supportauto/cca

2) Supplier users with valid Covisint ID and FSN ID will have an access to FMS/WFC application through the next link: https://fsp.portal.covisint.com/web/portal/home

Instructions to the user:

  • User login with Covisint ID and the password.
  • After login, click on the "APPLICATIONS" tab then click on: "Feature Management System" from the application list and the user will be directed to the homepage of Feature Management System.
  1. Analysts: Open the KAP Feature Management System (19235) page: 

https://it1.spt.ford.com/sites/CAMS/SitePages/KAP_GSD.aspx?FilterField1=ITMS&FilterValue1=19235

   2. Follow the KAP Install steps.

Password reset

  1. Get the ID that needs to be reset.
  2. Follow the P-Synch password reset procedures.

Requesting access

  1. Did the initiator create a ticket in Request Center using the Application User Access form?
    • Yes:  Perform the following:
      1. Contact the customer by phone.
      2. Log the ticket in Request Center:
      3. Reference the original ticket number in the Associated Request Number field.
      4. Verify the requested Application Name, Application Version, Hostname, Platform and Operating System with the customer.
      5. Add the following comment to original ticket: Incorrect form has been used. GSD has resubmitted request using Software Install/Remove form.
      6. Cancel the original Application User Access ticket.
      7. Refer to the Installation of the application instructions.
    • No:  Refer to the Installation of the application instructions.

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Common Problems

General problems or questions

Licensing

General problems or questions

  1. Get a description of the problem
  2. Note the error code if one comes up on the screen.
  3. Forward the ticket to the escalation group for application issues.

Licensing

  1. Get a description of the problem.
  2. Request a screenshot.
  3. Did the user provide a screenshot?
    1. Yes: Attach screenshot to the ticket. Add the following comment to the ticket: See attached screenshot.
    2. No: Proceed to the next step.
  4. Forward the ticket to the escalation group for application issues.

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How To

How to Questions

  1. Get a description of the problem.
  2. Forward the ticket to the escalation group for application issues.

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Printing

General Printing issues

  1. Get a description of the problem.
  2. Refer to the Printer Troubleshooting Guide to help the customer with their printer issue.
  3. If the issue is not resolved, refer to the Escalation procedures for Printer Troubleshooting.

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Training

Training Questions

  1. Get a description of the problem.
  2. Forward the ticket to the escalation group for application issues.

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Server

General server issues

  1. Get a description of the problem.
  2. Forward the ticket to the escalation group for application issues.

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Escalation Procedures

Escalation group for Application Issues

  1. Log the ticket in RequestCenter:
    • Form Name: Standard application forms  
    • Application Search Criteria:  
      • Application Name: FMS   
      • ITMS Number: 19235   
    • Override Queue Assignment:  Select the appropriate option based on the issue:  
    • Failed SMS Loads:  Forward the ticket to the user's local support using the Site Matrix 
    • Installation Requests:  Global Service Desk Application Support 
    • All other issues:  APP OPS PDVESS 005  

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Special Instructions

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